Privacy policy

13th February 2019This Privacy Policy applies between you, the User of PiPA.ai and us MYIA, the owners of PiPA.ai. We take the privacy of all of our users extremely seriously and the policy below explains how we use, store and collect Data provided by you. We take the privacy of all of our users extremely seriously and the policy below explains how we use, store and collect Data provided by you. We have attempted to make it as understandable as possible but if you do have any questions then please contact us via help@pipa.ai or by mail: MYIA Ltd, 20-22 Wenlock Road, London N17GU

Who are we?

We are MYIA Ltd operating as PiPA (we, us) on the website www.pipa.ai

Information we store about you?

Information that you provide to us through our website:

Throughout the course of using PiPA we may ask you questions and you may decide to answer them. We will store this information to help provide you with a better service in what we do. If this information is personal in nature then we will only ever use this information in accordance with the law.

Information from social networks

If you decide to connect your social networks to your account on PiPA then we will explain what information we are asking for.

Information gathered from your use of the website:

We use the following tools to monitor the performance and usage of our website and we may store details of our users obtained in this way.

Google Tag Manager (GTM)

Google Tag Manager (GTM”) is a tag management system to manage JavaScript and HTML tags used for tracking and analytics on websites. Tags are small code elements that, among other things, are used to measure traffic and visitor behaviour: to understand the effect of online advertising and social channels; to set up remarketing and orientation towards target groups; and to test and optimize websites. GTM makes it easier for us to integrate and manage our tags. We use GTM on our website to include the following tracking tools:– Google Analytics– HotjarIf you have performed deactivation, GTM takes this deactivation into account. For more information about GTM’s privacy practices can be found athttps://policies.google.com/privacy?hl=en and terms of use at https://www.google.com/analytics/tag-manager/use-policy/

Hotjar

Our website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly as noted elsewhere in this Privacy Policy. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.If you don't want Google to use information based on your Pipa activity for the purpose of showing you more relevant advertisements, you can opt out by following the instructions specified on their website.Google Analytics also offers a deactivation add-on for most current browsers that provides you with more control over what data Google can collect on websites you access. The add-on tells the JavaScript (ga.js) used by Google Analytics not to transmit any information about website visits to Google Analytics. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may engage.You can find additional information on how to install the browser add-on referenced above at the following link:https://tools.google.com/dlpage/gaoptout?hl=en.For the cases in which personal data is transferred to the US, Google has self-certified pursuant to the EU-US Privacy Shield(https://www.privacyshield.gov/EU-US-Framework)

Mixpanel

We use Mixpanel to monitor user behaviour in our product. This allows us to grow our business, improve and develop our Services, monitor and analyze use of our Services, aid our technical administration, and to increase the functionality and user-friendliness of our Services. These analytics services may collect and retain anonymized information about you.You can opt-out of Mixpanel’s automatic retention of data collected while using the Services by visiting https://mixpanel.com/optout/. If you get a new computer, install a new browser, or erase or otherwise alter your browser’s cookie file (including upgrading certain browsers), you may clear the Mixpanel opt-out cookie, and you will need to re-visit the opt-out page. Note that Mixpanel’s opt-out cookies will not stop us from sending other data about you from our servers to Mixpanel, nor will it prevent any other data collection methods. To learn more about the Privacy Policy of Mixpanel, visithttps://mixpanel.com/privacy/.

Facebook pixel

Conversion tracking helps us measure the return on investment on facebook ads by reporting on the actions people take after viewing those ads. We add facebook pixels to our site on the pages where conversions will happen so that we can track these conversions back to the adverts served on Facebook. No personal information is collected as a result of using these pixels.For more information on how Facebook ads work, and to control the types of adverts shown to youvisit their website here. If you'd prefer that Facebook didn't use information based on your activity on Pipa for the purpose of showing you more relevant ads, you can opt-out by accessing your Facebook settings

How we use your information:

We use any information that you provide us to deliver you a personalised service to make buying your dream home easier and to:

• Help us maintain your account and deliver timely information for you
• Improve our service to you and other users by tracking and analysing activity
• Exercise our legitimate interests.

This is when we use data that does not involve overriding your privacy rights in order to accomplish something that is in our or your interests. This might include offering you services that are of legitimate interest to you at that time.

Where we store your data?

All of your data will be stored within the EEU and stored in accordance with the regulations as defined within General Data Protection Regulation.

Your right to make us forget

If you create an account with us (the only way we store personal information on you), you are able to delete this account and we will forget all about you. Well, we will remove all of your data from our databases but we will never forget the good times we had and pine for the good times still to happen.

How to complain?

If you have a complaint please get in touch at help@pipa.ai and we’ll do everything in our power to solve the problem. You can also contact us via traditional mail: MYIA Limited, attn: Complaints, 20-22 Wenlock Road, London N1 7GU